“The Co-operative Group aims to ensure that all our customers are able to access our goods and services. We recognise that everyone has different needs and we want to make accessing our foods and services easy for our customers”

Martin Beaumont
Chief Executive

Here at the Co-operative Group we are working hard to ensure all our customers can access goods and services throughout the business. However, we recognise that not all of the features on the site are currently accessible to everyone. That is you might find you have trouble when trying to use certain features with some types of adaptive technologies like screen readers. We are fully committed to ensuring every page on this site will meet guidelines for web accessibility and it is our intention to continue to work, on an ongoing basis, to further improve access for all customers.

This site contains several useful accessibility features, which are described below:

There is one main navigation menu and screen readers can “skip” these links by using “skipnav”.

Content is laid out using CSS, which users can change in their browsers to suit individual requirements.

This site uses relative font sizes that are compatible with user specified font sizes in visual browsers. To change the font to a size you are comfortable with:

• In Internet Explorer (PC), select View, Text Size from the browser toolbar.
• In Netscape 6 or 7 or Internet Explorer (Mac), select View, Text Zoom from the browser toolbar.
  

The site also allows colour schemes to be altered to an appearance you are comfortable with.

All content images on the site use descriptive ALT attributes.  Where the image is purely decorative, the attribute displays the picture’s description.

The menu options are fully accessible on both the graphical version and the low graphics versions of the site.

All links have titles to assist screen readers.

We aim to provide information to our customers in the most suitable format for them. Certain types of information including statements, invoices, leaflets and tickets are available by request in large print or Braille. To order information in an alternative format, contact customer services on:

Telephone:
0800 0686 727

Minicom:
0800 0686 717

Address:
Customer Services
The Co-operative Group (CWS) Ltd
P O Box 53
New Century House
Manchester
M60 4ES

We are always keen to find ways to improve our services. If you have any comments or questions on the services we provide, please contact Cath Harrison at:

E-mail:
cath.harrison@co-op.co.uk

Telephone:
0161 827 5528
Address:
Retail Trading Projects